Privacy Policy - ReviewAlert

1. Introduction

Welcome to ReviewAlert ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

2. Information We Collect

We collect several types of information:

2.1 Personal Information

Name and contact information (email address, phone number)
Business information (business name, address, website)
Account credentials (username, encrypted password)
Payment information (processed securely through our payment provider)

2.2 Usage Data

Log data (IP address, browser type, pages visited)
Device information
Cookies and similar tracking technologies
Review data from connected platforms

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our service
Process your transactions and manage your account
Send you updates, newsletters, and marketing communications (with your consent)
Improve our services and develop new features
Monitor and analyze usage and trends
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

4.2 Review Platforms

We connect to third-party review platforms (Google, Facebook, TripAdvisor, Booking.com, etc.) to collect and display review data. This is done with your explicit authorization.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication
Secure data storage with regular backups

6. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to processing of your data
Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support [at] reviewalert.ai .

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We take steps to ensure that your data receives an adequate level of protection.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: support [at] reviewalert.ai
Contact Form: https://reviewalert.ai/contact