Review Management for Hotels & Vacation Rentals — Booking, Airbnb & Google in One Place
One guest rates you on Booking's 10-point scale, another leaves stars on Airbnb, a third writes on Google. Three sites, three scales — and each one expects a host response. ReviewAlert collects every review daily into one dashboard, on one scale, and sends a WhatsApp alert for every negative review.
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New 2★ review on Booking — WhatsApp alert sent
The hospitality problem: three sites, three scales
Guests choose where to write — and you have to be everywhere.
Every platform speaks a different language
Booking scores out of 10, Google and Airbnb out of 5 stars — and each has its own management system. Knowing where your property really stands means logging into three systems and translating between three scales. In high season, that simply doesn't happen.
A response is expected on every site
Travelers read host responses before they book — on Booking, on Airbnb and on Google. A review left unanswered on one site hurts the bookings that come from exactly there, even if you shine everywhere else.
A low Booking score sits at the top of your page
A score like 5.2 is displayed at the top of your Booking page, and every traveler comparing properties sees it before anything else. A few negative reviews handled too late move that score — and your bookings.
Built to cover Booking, Airbnb and Agoda — not just Google
Most review tools stop at Google and Facebook. ReviewAlert was built for hospitality businesses too — with full coverage of Booking.com, Airbnb and Agoda, alongside Google, TripAdvisor and Facebook.
Ratings normalized to one scale
The dashboard converts Booking's 10-point scale to the 1–5 scale used by Google and Airbnb — so you can finally compare platforms and see one picture of your property.
A daily check of every platform
The system checks all your profiles every day and pulls in each new review — no logging into any extranet, even at the peak of the season.
An AI reply draft for every review
The AI identifies what the review raised — cleanliness, check-in, bedding, noise — and drafts a professional response in your language or the guest's. Copy, adjust and publish on the platform.
From checkout to your response — without chasing any site
Here's what a normal week looks like with ReviewAlert:
Sunday, checkout
The weekend guests leave. Some will rate you today, others in a few days — on Booking, Airbnb or Google.
The review lands
A weekend guest leaves a low score on Booking with a note about the hot water at check-in. You're busy preparing the property for the next arrivals.
The daily check picks it up
ReviewAlert detects the new review on its daily check — and within minutes a WhatsApp alert reaches you with the review content and an AI reply draft.
Before next weekend fills up
Copy the draft, add a personal word and publish your response on Booking. Travelers comparing properties for the coming weekend see a host who responds — not an open review with no answer.
Every platform guests rate you on
Booking, Airbnb and Agoda alongside Google, TripAdvisor and Facebook — all your property's reviews are collected daily into one feed, on a single 1–5 scale.
What does it cost?
For hospitality businesses the relevant plan is Pro — it includes Booking, Airbnb and Agoda.
Basic
Google review monitoring only
Pro
All 6 platforms — including Booking, Airbnb and Agoda
Business
Up to 3 properties, all platforms
Plans start from under $25/mo — see the pricing page for pricing in your currency.
Every plan includes daily checks, WhatsApp alerts, AI analysis and response suggestions. Every plan starts with a 7-day free trial.
Questions hosts ask
You respond through the Booking.com Extranet (the partner management system), on the Guest reviews page. Your response is published under the review and visible to everyone viewing your property. ReviewAlert makes sure you know about the review in time — a WhatsApp alert with the review content and an AI reply draft — so all that's left is to copy, adjust and publish.
No. Booking.com doesn't let hosts delete reviews, and removes them only in exceptional cases that violate its guidelines — such as offensive content or a review unrelated to the stay. What is in your control: discovering the review fast, responding professionally, and collecting good reviews that balance the score.
Booking rates on a 1–10 scale, while Google, Airbnb and the other platforms use 1–5 stars. ReviewAlert converts every score to a single 1–5 scale, so an 8 on Booking is shown as 4 stars — letting you compare all platforms on one dashboard and see your property's true average.
Booking.com, Airbnb and Agoda — alongside Google, TripAdvisor and Facebook. The hospitality platforms are available on the Pro plan and above. All reviews are collected daily into one dashboard.
The system checks every platform automatically once a day, so you'll know about any new review within 24 hours at most. A negative review triggers an immediate WhatsApp alert with a ready reply draft, and you can also get daily and weekly digests of everything new.
Your next Booking review — hear about it on WhatsApp
Connect your property in minutes, and all your reviews — Booking, Airbnb, Google and the rest — start gathering in one place.
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